Contact and corrections

One address, and what it is for

There is one way to reach the people who write this site: editors@tennesseehomesguide.com. It is an editorial address. It goes to the writers, not to a sales desk, and there is nobody on the other end of it whose job is to sell you anything.

Use it for a correction, a boundary that does not match the record, a dead or wrong link, a page that has gone out of date, or a question a guide here ought to answer and does not. All four are useful, and the first is the most useful of all.

There is no enquiry form on this page, no phone line and no published address, because none of those things exists. There is also no promised response time, and inventing one would be the first false statement on the site. Every message is read. Not every message can be answered individually.

Reporting something that is wrong

A correction is settled fastest when it arrives with the record attached. Send:

• the page, and the sentence you are disputing — a quote is better than a description;
• what the source actually says: the assessor's parcel record, the recorded plat or deed, the statute or ordinance, the district's own zone lookup, the utility's service map;
• the date you checked it, since a good many disagreements turn out to be two people reading the same source in different years.

Claims that cannot be supported are corrected or removed rather than softened, and a page resting on a source that has been withdrawn comes down until it can be rebuilt. The standard being applied, and the order in which sources outrank each other, is set out in the research and corrections policy.

Suggesting a question

The most useful message this address receives is a plain account of a question you could not get answered anywhere — what a line on a settlement statement meant, which office holds a record, what a Tennessee form actually requires. Those are what the guides are built from. Tell us which of the fifteen covered places it applies to, if it applies to one in particular, and whether you were buying, selling or moving at the time.

What we cannot do

Some requests arrive regularly and the honest answer to each is no.

• We cannot introduce you to an agent. There is no referral arrangement here and no list of preferred names, which is deliberate — an introduction is worth money to somebody, and taking that money would change what these pages say. Choosing an agent yourself sets out what to ask and what to check before you sign anything.
• We cannot value your house, tell you what to offer, or say whether a particular property is a good buy. Nobody who has not stood in it can, and a page that claims otherwise is selling something.
• We cannot give legal, tax or financial advice. Those questions belong to a licensed professional who is accountable for the answer.
• We cannot take a listing, market a property or handle a transaction. This is a guide. It is not a brokerage and does not operate as one.

What happens to what you send

Messages are held in the mailbox they arrive in and used to answer you and to fix the site. They are not sold, not passed to an agent, lender or any other company, and not added to a mailing list, because there is no mailing list to add them to. If a correction changes a page, the change appears on the page — your name does not, unless you ask for it and we agree in advance. Keep sensitive personal or financial details out of the message: a correction almost never needs them, and email is not a secure channel. The site's privacy notice, linked in the footer of every page, sets out the rest, including what a reader's browser contacts when a page loads. Everything about how the site is funded, or rather is not, is on the about page.